If you have any concerns about your order, don’t hesitate to reach out to us at [email protected]. Our dedicated team is ready to address any issues and ensure your satisfaction within 30 days of delivery.

We do not offer exchanges due to customer selection errors. Since we carefully process each order based on the details provided—including size, design, and quantity—we encourage customers to review their selections before finalizing their purchase.

Because our products are custom-made to order, cancellations or modifications must be requested immediately after purchase. The cancellation window depends on our production schedule but typically falls between 2 to 12 hours after the order is placed.

Once production has started, cancellations are no longer possible. However, depending on the circumstances, we may offer replacements if an issue arises.

We accept returns and offer refunds in the following cases:

  • The product arrives damaged.
  • The product arrives shattered.
  • The product design is different from the one you ordered.
  • The product size differs from your order.
  • The product material differs from your order.
  • The product you received is not the one you ordered.
  • The product differs from the original description.

To be eligible for a refund, returned items must not meet the following conditions:

  • The items have been worn or washed.
  • The items have been modified in any way.
  • The items are defective, except when the condition is our fault.
  • The items do not have their original tags.
  • The items have minor redundant thread that can be easily cut/repaired.
  • The items must be returned in their original condition and packaging.

To claim a refund, you need to provide the following documentation:

  • The shipping label/receipt.
  • Proof of purchase.
  • Evidence of defective items.
  • Email screenshots that we previously sent to you.

Steps to Request a Return and Refund

  1. Submit Your Request – Email [email protected] with your refund inquiry, including the required documentation (proof of purchase, photos of the item, and shipping details).
  2. Wait for Confirmation – Our customer support team will review your request and respond within 2–3 business days with the return address and further instructions.
  3. Pack and Ship Your Return – Carefully package your item and ship it using a traceable carrier to the provided return address.
  4. Provide Tracking Information – Send us the return tracking number or a photo of the return receipt via email.
  5. Refund Processing – Once we receive and verify your return, we will confirm the eligibility of your refund and process it accordingly.

Important Notice:

  • Do not return your item without prior confirmation from our support team, as we cannot be responsible for lost returns.
  • If the return package is not received, no refund will be issued.
  • Always provide a tracking number for your return shipment to ensure a smooth refund process.

Once we receive your return, we typically process refunds within 2 business days. Upon receiving your package, we’ll promptly send you a confirmation email and issue a full refund, including the shipping fee you previously paid.

If you haven’t received your refund yet, we recommend first checking your bank account. Then, contact your credit card provider, as it may take some time for the refund to be officially posted. Depending on your card issuer’s policy, the refund should appear in your account within 10 to 15 days from the issue date.

If you’ve completed these steps and still haven’t received your refund, please don’t hesitate to reach out to us at [email protected]. Our team will respond within 2 to 3 business days, and we appreciate your patience

Important Return & Refund Policy Information

  • 30-Day Return Window – Our return policy is valid for 30 days from the date of delivery. After this period, the order is considered accepted, and refunds will no longer be processed.
  • No Additional Fees – Items can be returned within 30 days at no extra cost, except for the return shipping fee, which must be covered by the customer.
  • Lost or Damaged Returns – We cannot be held responsible for return packages that are lost or damaged in transit. Refunds will not be issued in such cases.
  • Prior Authorization Required – Customers must contact our Support Team before initiating a return. Unapproved returns may not qualify for a refund, and items sent back without authorization may be lost in transit.

For assistance, please reach out to us at [email protected] before proceeding with your return.